Returns and Shipping

Return/Exchange Policy

*Final Sale- Please note that all sale items cannot be returned for a refund or exchange*

• Returns must be initiated within 14 days of the item being shipped.
• Items must be unused, in original condition, and with all tags or labels still attached.
• Certain products (e.g., socks, personal care, custom items, or sale items) may not be eligible for return. Please check the product page for specific details.

How to Return or Exchange

• Contact our customer service team at onlinestore@ashleywilliamslondon.com within 14 days of receiving your order to request a return or exchange. Please provide your order number, item(s) you wish to return or exchange, and reason for return.
• Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

Refunds

• Once your returned item is received and inspected, we will process your refund to the original payment method. Refunds may take 5-7 business days to appear in your account, depending on your bank or payment provider.
• Shipping charges are non-refundable.

Exchanges

• If you wish to exchange an item for a different size, color, or product, please contact our customer service team for instructions on how to proceed.